Privacy Policy

Information we collect

We collect information you provide directly and technical data needed to run the enquiry platform securely.

• Account details such as name, company name, mobile number, and email address
• Enquiry and inquiry-cart details (products, quantities, notes) you submit
• Messages sent through contact forms or WhatsApp links from the site
• Basic device and usage data (browser type, pages viewed, approximate location derived from IP) for security and analytics

How we use information

We use personal information only for operating the catalogue and fulfilling wholesale enquiry workflows.

• Authenticate customers and maintain enquiry history
• Respond to product and wholesale enquiries
• Improve catalogue search, availability, and site performance
• Detect abuse, prevent fraud, and protect account sessions
• Meet applicable legal and tax obligations

Sharing of information

We do not sell personal information. We may share limited data with trusted service providers (hosting, messaging/OTP delivery, analytics) under confidentiality obligations, or when required by law.

Data retention & security

We retain account and enquiry records for as long as needed to support business relationships and legal requirements. We apply reasonable technical and organisational safeguards; no method of transmission is completely secure.

Your choices

You may request access, correction, or deletion of account data subject to legal retention needs. You can also stop marketing messages where offered. OTP and transactional messages related to login or enquiries may still be required to operate the service.

Contact

For privacy or legal requests, contact us via the Contact page on this website or your usual Madhuk Creation sales representative.